Top questions to ask before hiring a moving company - Our expert answers

Planning a move in British Columbia? It’s an exciting new chapter, but choosing the right moving company can make the difference between a smooth transition and a stressful experience. With so many options available, how do you know which movers you can trust?

The secret is asking the right questions upfront.

Hiring a moving company in BC should be simple, transparent, and worry-free. By asking smart, specific questions, you can better understand a mover’s services, pricing, policies, and reliability-saving you time, money, and headaches.

At Tingsapp, we’re committed to making moving easy, affordable, and transparent. That’s why we’ve built our service around the answers to these exact questions.

Let’s dive into the top questions you should ask before hiring a moving company-and how Tingsapp delivers clear, upfront answers.

 

1. What services do you offer, and what's included?

Understanding exactly what a moving company provides is crucial. Some movers handle only basic transportation, while others offer full-service packages.

Ask:

• Do you move full homes, apartments, or just large items?

• Do you offer packing, unpacking, or furniture assembly?

• Are there any items you won’t move?

Tingsapp’s answer:

We specialize in residential moves-whether you’re moving a full house, an apartment, or just large items. Our service includes loading your belongings, safely transporting them, and placing them where you want at your destination.

We also offer:

• Furniture delivery

• Couch moving services

What’s not included:

• Packing and unpacking

• Appliance installation

• Furniture assembly

• Moving specialty items (pianos, safes, pool tables)

• Storage services

• Labor-only services (for loading/unloading rental trucks)

2. How do you price your services, and are there hidden fees?

Unexpected fees can turn moving day into a nightmare.

Ask:

• Is the price a fixed rate or an estimate?

• Are there extra charges for stairs, long walks, fuel, or tolls?

• Are there service fees?

Tingsapp’s answer:

At Tingsapp, we believe in full pricing transparency.
✅ We offer a fixed, upfront price-no estimates, no surprises.
✅ The price you see when you book is the total you’ll pay.
✅ No hidden service fees.

You can get an instant quote by entering your moving details right in the app. Budgeting your move has never been easier.

3. Are your movers vetted and reliable?

You’re trusting these people with your belongings-make sure they’re dependable.

Ask:

• Are your movers background-checked?

• Do they receive proper training?

• What equipment do they bring?

Tingsapp’s answer:

We carefully vet all our movers to ensure they are professional, skilled, and trustworthy.
✅ Background-checked
✅ Highly rated by customers
✅ Trained in safe moving practices

Our movers arrive with:

• Dollies

• Furniture pads

• Straps

• Hand trucks

• Basic tools for furniture disassembly/reassembly

• Moving truck

4. What insurance coverage do you offer?

Even with the best movers, accidents can happen. Insurance protects you.

Ask:

• What’s your basic liability coverage?

• Can I purchase additional coverage?

Tingsapp’s answer:

We provide the basic legal coverage:

• $0.60 per pound per item, or $1.32 per kilogram per item.

For extra protection, we recommend checking with your home or tenant insurance provider to see if your move is covered.

If something happens, our customer support team will assist you with the claims process.

5. What’s your cancellation and rescheduling policy?

Plans change—make sure you understand the flexibility.

Ask:

• Can I reschedule or cancel my move?

• Are there fees for last-minute changes?

Tingsapp’s answer:

We offer flexible options to change or cancel your move anytime before it starts, directly through your Tingsapp account.

✔️ If you cancel less than 24 hours before your move, a 20% cancellation fee applies.
✔️ If the movers have already arrived or your move has started, a 50% fee is charged for late cancellations or rescheduling outside our control.

6. How easy is it to book and manage my move?

Traditional movers often require multiple phone calls and long quotes—look for a company that makes booking simple.

Ask:

• Can I book online or last minute?

• Can I track my move in real-time?

Tingsapp’s answer:

We’ve made moving as simple as booking a ride.
✔️ Book online in just a few taps
✔️ Available 24/7 for same-day or advance bookings
✔️ Get instant, upfront pricing
✔️ Real-time tracking on moving day
✔️ Automatic updates and notifications throughout your move

7. Do you service my area in BC?

It may sound obvious, but double-check that the company covers your location.

Ask:

• What cities or regions do you serve?

• Are there extra charges outside a certain area?

Tingsapp’s answer:

We serve Metro Vancouver and the Lower Mainland, including:

• Vancouver

• Richmond

• Burnaby

• Surrey

• Coquitlam

• Langley

• New Westminster

• Delta

• North Vancouver

• West Vancouver

• Maple Ridge

• Pitt Meadows

• Port Coquitlam

• Port Moody

Make your move stress-free with Tingsapp

Asking these essential questions will help you choose a moving company that’s transparent, trustworthy, and the right fit for your needs.

At Tingsapp, we’re proud to offer a simpler, more honest moving experience. Founded in 2023 by local movers with over a decade of experience, we’re here to make moving affordable, accessible, and hassle-free across British Columbia.

Ready to move smarter?

👉 Download Tingsapp today and book your next move with confidence!