Top questions to ask before hiring a moving company - Our expert answers - Tingsapp Blog

Nov 8, 2025

Top Questions to Ask Before Hiring a Moving Company in Vancouver and BC

Planning a move in British Columbia can be exciting – but choosing the right moving company is what makes the experience smooth, affordable, and stress-free. With so many movers to choose from, it can be difficult to tell which ones are reliable and transparent.

The good news? You can easily spot a trustworthy mover by asking the right questions upfront.

At Tingsapp, we’ve built our entire platform around transparency and convenience. From upfront pricing to vetted movers and real-time tracking, our service answers the exact questions every smart customer should ask before booking.

Here’s a complete guide to the most important questions to ask before hiring a moving company in Vancouver or anywhere in BC – and what answers you should expect.

1. What Services Are Included?

Not all movers offer the same services. Some only handle transportation, while others provide a full-service experience. Understanding exactly what’s included helps you avoid confusion or unexpected fees.

At Tingsapp, included services cover:

Residential moving for full homes, apartments, and condos
Small-item and furniture delivery
Loading, transport, and unloading

Not included:

Packing or unpacking
Appliance installation
Furniture assembly
Moving of specialty items like pianos, pool tables, or safes
Storage services

If you only need help moving a couch, a few boxes, or a full household, Tingsapp gives you control over what to book – without paying for extras you don’t need.

2. How Is Pricing Calculated?

Pricing is often the biggest concern for customers. Many traditional movers provide estimates that later increase because of extra time, weight, or distance.

Tingsapp works differently. We provide fixed, upfront pricing that’s displayed before you confirm your booking. The amount shown is the total you’ll pay – no hidden fees or surprise charges.

You can even get an instant quote directly in the app or on the website. Simply enter your pickup and drop-off addresses, item details, and date, and you’ll see your total cost immediately.

Transparent pricing means you can plan your move confidently and avoid unexpected costs on moving day.

3. Are the Movers Vetted and Reliable?

Trust is essential when handing your belongings to a moving crew. The right company should clearly explain their hiring and training process.

At Tingsapp, every mover is:

Background-checked for safety and professionalism
Trained in efficient and secure moving practices
Equipped with proper tools and protective gear

Each team arrives with dollies, furniture pads, straps, and hand trucks to ensure your belongings are handled with care. Our movers are also rated by real customers, helping us maintain consistent quality and trust across all moves in Vancouver and BC.

When you hire movers through Tingsapp, you’re booking professionals who take pride in their work and your satisfaction.

4. What Insurance Coverage Is Provided?

Even with the most careful handling, accidents can happen. That’s why understanding insurance coverage is critical before hiring any moving company in BC.

Tingsapp provides standard legal liability coverage:

$0.60 per pound per item, or
$1.32 per kilogram per item

This coverage aligns with British Columbia’s legal moving standards under provincial guidelines. For additional protection, check whether your home or tenant insurance includes moving-day coverage.

If something does go wrong, Tingsapp’s support team is ready to help you through the claims process quickly and professionally.

5. Can I Reschedule or Cancel My Move?

Life happens – sometimes plans change unexpectedly. A reliable moving company should have clear cancellation and rescheduling policies.

With Tingsapp, you can easily manage or adjust your booking directly through the app:

Cancel less than 24 hours before your move: 20% fee applies
Cancel after movers arrive or once the move has started: 50% fee applies

These guidelines ensure fairness for both customers and movers while keeping scheduling simple.

Need to reschedule? Just open the app, select your booking, and choose a new time slot. No phone calls, no waiting on hold.

6. How Easy Is It to Book and Track My Move?

Booking your move should feel as simple as ordering a ride. With Tingsapp, it is.

Here’s how the process works:

Book online anytime – even for same-day moves.
Get instant, upfront pricing before confirming.
Track your movers in real time on moving day.
Receive automatic updates on arrival, progress, and completion.

Everything is managed in one easy-to-use platform, giving you full visibility and control throughout your move.

You can also communicate with your movers directly in-app if you have last-minute instructions or access details.

For additional guidance, read From Booking to Unpacking – How Tingsapp Simplifies Your Move.

7. Do You Cover My Area in BC?

Tingsapp currently serves a wide range of communities across Metro Vancouver and the Lower Mainland, including:

Vancouver
Burnaby
Surrey
Richmond
Coquitlam
Langley
Langley Township
New Westminster
North Vancouver
West Vancouver
Delta
Maple Ridge
Pitt Meadows
Port Coquitlam
Port Moody
Mission

Whether you’re moving a few blocks or between cities, you can count on local professionals who know the area well.

8. What Do Past Customers Say?

Reputation says a lot about a moving company’s reliability. Before hiring movers, check for verified reviews that mention punctuality, professionalism, and transparency.

Tingsapp movers are consistently rated highly for:

On-time arrivals
Courteous, respectful communication
Careful handling of items
Accurate pricing with no last-minute surprises

Our team continuously monitors reviews to ensure we maintain high service standards and accountability across every move.

9. What Makes Tingsapp Different from Other Moving Companies?

Traditional movers often rely on phone calls, estimates, and long booking processes. Tingsapp changes that with a modern, app-based experience that prioritizes convenience, affordability, and reliability.

With Tingsapp, you get:

Upfront pricing with no hidden fees
Vetted and trained movers
Flexible scheduling for same-day or pre-booked moves
Full transparency from start to finish
Easy online management and real-time tracking

It’s moving made simple – whether you’re relocating across Vancouver, settling in Burnaby, or downsizing in Surrey.

10. How Can I Prepare for Moving Day?

The more organized you are, the smoother your move will be. Before your movers arrive:

Label boxes clearly by room and contents.
Keep valuables and essentials (keys, documents, chargers) with you.
Reserve parking near your building if possible.
Confirm building move-in times and elevator availability.

For a complete guide, read Moving Day Essentials Checklist – Stress-Free Moving Tips for Vancouver and Lower Mainland.

The Future of Hiring Movers in BC

The moving industry is evolving – and platforms like Tingsapp are leading the change. By combining transparency, technology, and trusted local professionals, we’re making moving easier for both customers and movers.

Founded in 2023 by local movers with over a decade of hands-on experience, Tingsapp was built to solve common moving frustrations: unclear pricing, unreliable service, and outdated booking systems.

Today, thousands of people across Metro Vancouver and BC use Tingsapp to move quickly, safely, and affordably – with confidence every step of the way.

Final Thoughts

Asking the right questions before hiring a moving company in Vancouver can save you from stress and unexpected costs. Focus on transparency, reliability, and clear communication – and you’ll find a mover you can trust.

With Tingsapp, you get upfront pricing, verified movers, and a seamless moving experience designed for today’s busy lifestyle.

Ready to move?
Download the Tingsapp app today or visit tingsapp.com/order to book your next move with confidence.

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