Do I need an account to book a move?
No — you can book as a guest. A free account is created automatically so you can track your move, view history, and manage future bookings.
How can we help you?
Find fast answers about booking movers, pricing, tracking, cancellations, and more with the Tingsapp moving app.
Getting started
Which cities and areas does Tingsapp serve?
Tingsapp operates in multiple cities across Canada with local moving services. To see full coverage and available locations, visit our service areas page at /cities.
Do you offer long-distance or interprovincial moving services?
No — Tingsapp currently focuses on local moving services within each city. We do not provide long-distance or interprovincial moves between cities.
How does Tingsapp work?
Enter your pickup and drop-off details, choose your move type, get an instant fixed quote, and book in minutes. We match you with vetted movers and you can track your move live in the app.
What is Tingsapp?
Tingsapp is a modern moving platform that connects you with verified, professional movers across Canada. You can book local home moves, small moves, and deliveries with transparent upfront pricing and real-time tracking.
Booking & scheduling
Can I move just a few items?
Yes — you can book small moves or single-item deliveries such as furniture, appliances, or boxed items.
How far in advance can I schedule a move?
You can schedule moves up to 30 days in advance. Booking early gives you better availability and time options.
How long does it take to book a move?
Most bookings take under a minute. Enter your details, review your fixed price, and confirm your move instantly in the app.
Can I choose my mover?
Movers are automatically assigned based on availability, location, and job requirements. All movers are background-checked and rated.
Can I book a last-minute or urgent move?
Yes — last-minute and urgent moves may be available depending on mover availability in your area. You can check real-time availability in the app.
Pricing & payments
How is pricing calculated?
Pricing is based on distance, move size, time, stairs or elevator access, and item type. You always see a fixed upfront price before booking.
What payment methods are accepted?
We accept major credit and debit cards including Visa, Mastercard, and American Express. All payments are secure and encrypted.
When do I pay for my move?
A temporary authorization is placed at booking. You are charged only after the move is completed.
Can I tip the movers?
Yes — tips are optional and go directly to the movers. You can add a tip in the app or give it directly.
Are there any hidden fees?
No — all pricing is fully transparent. Any additional charges (if applicable) are shown before you confirm your booking.
During your move
What items cannot be moved?
We cannot transport hazardous materials, live animals, or specialty items such as pianos, safes, or pool tables.
Are my belongings insured during the move?
Yes — basic liability coverage is included during transport. For high-value items, additional insurance coverage is recommended.
How do I contact my movers?
Once your booking is confirmed, you can contact your movers directly through the app via chat or call.
Do movers help with packing?
Movers handle loading, transport, and unloading. Packing services are not included, and items should be ready before arrival.
How should I prepare for my move?
Pack your items in advance, label fragile boxes, and ensure clear access for movers. Parking availability helps ensure a smooth move.
Changes & cancellations
Can I cancel or modify my booking?
Yes — you can manage your booking in the app. Free cancellation is available up to 24 hours before the move.
What happens if movers are unavailable?
This is rare. If it occurs, we will reassign movers or provide a full refund.
What if I need to reschedule my move?
You can reschedule through the app. Availability may vary depending on mover schedules.
For movers
How are jobs assigned to movers?
Jobs are assigned based on location, availability, and vehicle type. Higher ratings and acceptance rates improve job opportunities.
How can I become a Tingsapp mover?
You can apply through our Become a Mover page. Requirements include a suitable vehicle, insurance, background check, and smartphone access.
What are the requirements to become a mover?
You need a valid vehicle, insurance, a clean background check, and the ability to safely handle moving jobs.
How do movers get paid?
Movers are paid weekly via direct deposit based on completed jobs. Tips are fully kept by movers.
Still have questions?
Our support team is here to help you — chat, email, or call us anytime.
Contact us
Chat, email, or call our support team
Get in touchExpand your business with Tingsapp
Movers get more jobs, direct customers, and consistent earnings — all on your schedule; businesses increase sales and reach more customers with fast, reliable delivery and moving solutions.