We’re here to help

We're sorry, but to become a Tingsapp mover you need to have the right vehicle and meet all the other requirements outlined above.

As of now, we only do moving within the same cities or metro areas.

Tingsapp is available 24/7 for bookings, but movers can only be scheduled during business hours from Monday to Sunday.

Yes, we do. Send us an email to [email protected] for a copy of our insurance certificate to share with your landlord.

Finding a reliable mover can be a real hassle, especially if you have no idea how much it's going to cost. But with Tingsapp, we've got you covered. O...

Movers will not help pack boxes. It is expected that you will have everything packed and ready for transport before your mover(s) arrive.

Tingsapp is a moving platform where you can instantly schedule movers. You can book movers for your whole apartment or just a few of yo...

You as a mover, will receive payment for your completed job based on the time spent and distance traveled from source to destination. A...

Tell us about your move and our system will match you with available movers. You'll see the cost upfront before booking. After scheduli...

No, you are not required to sign up to schedule a move. However, the system will automatically create an account for a new booking so t...

Sure, that’s one of our principles to make moving more transparent.

Sure, you can. After the completion of the job, we will notify you on the app for tips and reviews. Alternatively, you can tip your mov...

Your price includes basic damage protection. Your items are covered up to 60 cents per pound per item. This is the minimum coverage req...

The cost of a move depends on factors such as the size of the move, distance, time spent loading and unloading, and if there are stairs involved.

Unfortunately, the system will not let you choose your movers. But we assure you that all the movers on the platform are vetted and qualified for the job.

On the Tingsapp website or mobile application, go to My moves\u003C/a> and provide the phone number used while placing the order. After verification, you will be directed to your order. Under the detail of your specific order, you have the option to edit or cancel your order. \n ",{"id":211,"title":212,"body":213,"type":156,"created_at":14,"updated_at":14},29,"Where can I view the movers contract agreement?","\n In the sign-up process, we will ask you to accept our general Terms and Privacy policy and agree to the Contract Agreement. A copy of the agreement will be placed in your account under Legals for your consideration.\n ",{"id":32,"title":215,"body":216,"type":160,"created_at":14,"updated_at":14},"Does Tingsapp operate in my city?","\n Currently, we are operating in Vancouver and the lower mainland in British Colombia. Here is the list of \u003Ca href='https://tingsapp.com/cities' target='_blank' style='color:#000;text-decoration: underline;'>cities\u003C/a> we cover.\n ",{"id":218,"title":219,"body":220,"type":160,"created_at":14,"updated_at":14},21,"Can I cancel my move?","\n Yes, you can cancel your order for free up to 24 hours before the scheduled date. However, if you cancel within 24 hours of the scheduled time, there will be a 20% cancellation fee based on the total cost. If your movers have already arrived at the first location and cannot complete the move due to reasons outside of their control or due to rescheduling or cancellation, a 50% cancellation fee will apply.\n ",{"id":56,"title":222,"body":223,"type":160,"created_at":14,"updated_at":14},"How long does it take to book a request?","\n Our data shows that customers spend under a minute on average placing an order on Tingsapp.\n ",{"id":225,"title":226,"body":227,"type":156,"created_at":14,"updated_at":14},30,"How will movers be assigned a new job?","\n Based on movers availability and the area they operate the system will automatically send them moving requests. All new orders will be listed under “Jobs” on their accounts, and they will be notified. Movers must accept the request to perform the job on the requested date and time.\n ",{"id":112,"title":229,"body":230,"type":160,"created_at":14,"updated_at":14},"Will the movers install my appliances?","\n We do not offer installation or removal of any appliances. We will also not hook appliances up to, or remove them from, water or gas lines. We also do not mount televisions.\n ",{"id":232,"title":233,"body":234,"type":160,"created_at":14,"updated_at":14},24,"Can I pay in cash?","\n We only allow customers to pay through the app or on the website. We accept all major credit cards. Our payment system is secure and encrypted.\n ",{"id":88,"title":236,"body":237,"type":160,"created_at":14,"updated_at":14},"Who are Tingsapp movers?","\n Movers are independent contractors. All the movers are hand-picked and background-checked to ensure the quality of service they provide. \n ",{"id":239,"title":240,"body":241,"type":172,"created_at":14,"updated_at":14},32,"Can I become a mover?","Sure, you can. All you need is the right vehicle and muscle to become a Tingsapp mover. Start earning today while moving your community forward.\n \u003Cdiv class='mt-3'>\n \u003Ca href='https://tingsapp.com/auth/signup' class='underline' label='Get started'/>\n \u003C/div>\n \u003C/br>",{"id":120,"title":243,"body":244,"type":160,"created_at":14,"updated_at":14},"Will the movers disassemble/assemble my items?","\n Well, technically, no. However, the movers have some essential tools to disassemble some large items in case they won’t fit the vehicle or are hard to load and unload. They will ask your permission before doing so.\n ",{"id":128,"title":246,"body":247,"type":160,"created_at":14,"updated_at":14},"What kind of moving equipment will movers bring with them?","\n All movers are equipped with furniture dollies, moving blankets, tie-downs, straps, and plastic wraps as well as a basic toolkit for moves that require assembly or breakdown.\n ",{"id":72,"title":249,"body":250,"type":160,"created_at":14,"updated_at":14},"Can I schedule a move for my bed and sofa only?","\n Yes, in the order process, you must choose “A few items” under the type of moving and add your items.\n ",{"id":80,"title":252,"body":253,"type":160,"created_at":14,"updated_at":14},"What items Tingsapp won’t move? ","\n We're happy to help you move most household items that can be handled by two people. However, for safety and liability reasons, there are a few things we're unable to move. This includes items such as pianos, organs, safes, jukeboxes, kegs and alcohol, pool tables, live animals, and anything that needs to be hoisted over a balcony.\n ",{"id":136,"title":255,"body":256,"type":160,"created_at":14,"updated_at":14},"How do I contact my movers?","\n Once the move is booked, and movers are assigned. You can contact them via the app.\n ",{"id":258,"title":259,"body":260,"type":156,"created_at":14,"updated_at":14},26,"What are the requirements for becoming a mover?","\n \u003Cp>The general requirements for becoming a Tingsapp mover include having at least one cube van or pickup truck, vehicle and liability insurance, and a registered GST number. We also recommend that our movers have personal protection coverage.\n \u003C/p>",{"id":262,"title":263,"body":264,"type":160,"created_at":14,"updated_at":14},23,"When do I pay for my move?","\n When you place an order, there will be a nominal hold on your credit card, and the total amount will be charged after the move is completed.\n ",["Reactive",266],{"$ssanctum.user.identity":14,"$ssanctum.user.loaded":267,"$ssite-config":268},true,{"_priority":269,"env":273,"name":274,"url":275},{"name":270,"env":271,"url":272},-10,-15,-4,"production","nuxt-app","https://tingsapp.com/",["Set"],["ShallowReactive",278],{"cities":14,"faqs":14},"/help",["Reactive",281],{"auth":282,"notification":291,"chat":299,"route":306},{"user":283,"profile":285,"token":287,"status":288,"isAvailable":289},["EmptyRef",284],"null",["EmptyRef",286],"_",["EmptyRef",284],["EmptyRef",286],["EmptyRef",290],"false",{"notifications":292,"unreadNotifications":295,"notificationPath":298},["Ref",293],["Reactive",294],[],["Ref",296],["Reactive",297],[],["EmptyRef",286],{"orderUniqid":300,"activeUser":301,"messages":302,"isHistoryMessage":305},["EmptyRef",286],["EmptyRef",284],["Ref",303],["Reactive",304],[],["EmptyRef",290],{"previousRoute":307,"cityId":308,"cityTitle":309,"profileStatus":310,"selectedUserAvatar":311,"isSurveyed":312},["EmptyRef",286],["EmptyRef",286],["EmptyRef",286],["EmptyRef",284],["EmptyRef",286],["EmptyRef",290],{"f":314,"r":315,"s":316,"u":317},{},{},{},{}]