Privacy policy

Updated on April 9, 2026

This Privacy Policy forms part of and should be read together with Tingsapp’s Terms of service and any other applicable platform terms. It explains how Tingsapp collects, uses, discloses, stores, retains, safeguards, and otherwise processes personal information through our websites, mobile applications, communications, features, and related services.

Tingsapp respects the privacy of its users and is committed to handling personal information responsibly, transparently, and in accordance with applicable law. By accessing or using the Services, creating or using an account, requesting or providing services, communicating with us, or otherwise interacting with Tingsapp, you acknowledge that you have read and understood this Policy and that your information will be handled as described herein.

1. Scope and application

This Privacy Policy, together with our Terms of service and any other applicable platform terms, explains how Tingsapp Inc. collects, uses, discloses, stores, retains, and otherwise processes personal information through our websites, mobile applications, communications, tools, features, integrations, and related services. This Policy applies whenever you visit our website, browse our pages, create or use an account, request or receive services, apply or sign up as a mover or service provider, communicate with us, participate in a promotion or survey, submit content, or otherwise interact with the Tingsapp platform.

Tingsapp is a technology platform that facilitates the arrangement and coordination of moving, transportation, delivery, and related logistics services performed by independent third-party service providers. Because the platform serves multiple categories of users, this Policy applies to customers, prospective customers, movers, service provider applicants, business users, website visitors, referral participants, and other individuals whose information we may reasonably collect in connection with our services.

This Policy is intended to operate in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, and other federal, provincial, and territorial privacy requirements that may apply to our operations in Canada. By using the Services, you acknowledge that your personal information will be handled in accordance with this Policy, subject to any additional consents or notices that may be provided to you in specific circumstances.

2. Accountability and privacy governance

Tingsapp is responsible for personal information under its control and maintains internal practices designed to support lawful and responsible information handling. We limit access to personal information to personnel, contractors, service providers, and authorized representatives who require the information for legitimate business, legal, compliance, operational, support, fraud prevention, risk management, or service delivery purposes.

We maintain policies, procedures, and safeguards designed to reduce the risk of unauthorized access, loss, misuse, disclosure, alteration, or destruction of personal information. We also take reasonable steps to ensure that service providers who handle personal information on our behalf are subject to contractual confidentiality, security, and data handling obligations appropriate to the nature of the information and the functions they perform.

While Tingsapp is responsible for personal information in its custody or under its control, independent movers and other third-party service providers who receive information through the platform may also have independent legal obligations with respect to personal information they collect, receive, or otherwise process in connection with providing their services. This Policy does not replace the privacy responsibilities of those third parties.

3. What information we collect

The information we collect depends on the nature of your interaction with Tingsapp, the features you use, and whether you use the platform as a customer, mover, applicant, business user, or general visitor. We may collect personal information directly from you, automatically from your device or browser, from transactions and service activity, from communications, and from third parties where permitted by law or with your consent.

3.1 Information you provide directly

We may collect personal information that you provide directly when you submit a booking request, complete a form, create an account, communicate with us, sign up as a mover, participate in a campaign, or otherwise interact with the platform. Depending on context, this may include your full name, email address, telephone number, postal address, billing address, service locations, profile information, company or business information, and any other information you choose to submit.

For customer and service booking activity, we may also collect move-related information such as pickup and drop-off addresses, building access details, dates and times, inventory details, notes, preferred service options, elevator or stair information, parking instructions, access codes, photos, and special handling requests.

For mover or service provider onboarding, we may collect business names, operating details, contact information, service area information, vehicle information, payment and payout details, tax information, copies of licenses, proof of insurance, and supporting documents reasonably required to evaluate eligibility, administer platform participation, or facilitate payouts. Where a mover uploads or submits information concerning their personnel, representatives, or workers, the mover represents that it has the right and lawful authority to provide that information to Tingsapp for platform administration purposes.

3.2 Account and authentication data

When an account is created or generated, we may collect account registration details, login credentials, encrypted authentication data, password reset information, verification codes, account preferences, and information necessary to secure access to the platform. We may also create records relating to sign-in history, security checks, suspicious activity indicators, device recognition, and account recovery steps in order to help protect users and the integrity of the Services.

3.3 Payment and transaction data

When you make a payment, authorize a payment method, receive a payout, request a refund, or otherwise complete a financial transaction through the platform, we may collect and process payment-related information necessary to facilitate the transaction. This may include billing contact details, limited payment instrument details, transaction amounts, authorization results, payout instructions, payout status, invoice or receipt information, currency, tax data, and fraud or risk review signals.

Payment card processing is generally handled by third-party payment processors such as Stripe or other payment infrastructure providers. Tingsapp does not typically store complete payment card numbers or card security codes on its own systems where those fields are collected directly by the payment processor. Payment processors handle financial data under their own privacy notices, terms, and compliance obligations, and we encourage you to review those materials before using payment features.

3.4 Location and service coordination data

We may collect precise or approximate location information when you use location-enabled features, request a booking, communicate regarding a booking, or permit device-level location access. This may include GPS data, device-derived location signals, IP-based approximate location, and location information associated with service addresses or platform activity.

We use location information for purposes such as displaying relevant service areas, confirming whether services are available, coordinating bookings, assisting communication between users and movers, supporting fraud prevention, confirming service fulfillment, improving routing or dispatch-related tools, responding to support requests, and analyzing platform operations.

3.5 Device, usage, and technical data

When you access or use the Services, we may automatically collect technical and usage information from your browser, device, app instance, or interactions with our systems. This may include IP address, browser type, device type, operating system, device identifiers, language settings, app version, crash logs, referral URLs, pages viewed, timestamps, clicks, interactions, search activity, feature usage, error events, session information, and other diagnostic or analytics data.

Some of this information may not directly identify you on its own. However, in certain circumstances it may be linked, combined, or reasonably associated with you or your account and may therefore be treated as personal information under applicable law.

3.6 Communications and user-submitted content

We may collect and retain records of communications that you send or receive through the Services or in connection with the Services. This may include support messages, emails, chat communications, phone call notes, dispute materials, reviews, ratings, survey responses, feedback, claim-related submissions, photographs, attachments, and any other information you choose to provide.

Where permitted by law, we may monitor, review, or retain communications for customer support, fraud prevention, quality assurance, complaint handling, legal compliance, training, risk management, and service improvement purposes.

3.7 Information from third parties

We may receive information about you from third parties, including analytics providers, advertising and measurement partners, payment processors, fraud prevention providers, identity verification vendors, insurers, public sources, referral sources, social media platforms, business partners, integration partners, and independent movers or customers involved in a booking or dispute.

If you interact with us through a third-party service or integration, the information we receive depends on the provider, your privacy settings, the permissions you grant, and the provider’s own terms and privacy practices. We are not responsible for the privacy practices of third-party platforms, and you should review their policies independently.

4. How we use personal information

Tingsapp collects and processes personal information only for purposes that are reasonable in the circumstances and permitted by applicable law. Depending on the context, we may rely on your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, protection against fraud or abuse, or other lawful grounds recognized by applicable law.

We may use personal information to operate the platform, process and manage bookings, create and administer accounts, present pricing, coordinate service requests, support communications between participants, verify information, prevent fraud, maintain security, process payments and payouts, respond to inquiries, resolve complaints or disputes, provide support, conduct analytics, improve the Services, personalize content, send service updates, carry out research and testing, enforce our agreements and policies, satisfy insurance or claims-related requirements, comply with legal obligations, and establish, exercise, or defend legal rights.

We may also use personal information to send marketing, promotional, educational, or platform-related communications where permitted by law or where you have provided the required consent. You may opt out of most promotional communications at any time by following the instructions provided in the message or by contacting us. Even if you opt out of promotional communications, we may still send transactional, operational, legal, or security-related communications when necessary.

5. Marketplace and operational data sharing

Because Tingsapp operates as a technology marketplace, certain information must be shared between participants and service partners in order for the platform to function. When a customer submits a booking request, we may share booking and contact details with prospective or assigned movers to the extent reasonably necessary to evaluate, accept, coordinate, and perform the requested service. This may include the customer’s name, phone number, email address, pickup and drop-off locations, service time, booking notes, inventory details, photos, access instructions, and other operational details.

Likewise, customers may receive information about the assigned mover or service provider, such as business name, profile information, contact details, arrival information, service status, and other information reasonably necessary to enable service coordination and customer support.

Where a booking involves a business account, retailer, partner, or commercial arrangement, Tingsapp may share information among the relevant parties to administer the service, confirm pickup or delivery status, handle claims or disputes, support invoicing, confirm compliance, or respond to operational issues. Such disclosures are limited to what is reasonably necessary in the circumstances.

Independent movers and service providers who receive personal information through the platform are expected to use that information only for legitimate service-related purposes and in accordance with applicable law. However, because they are independent third parties, Tingsapp cannot guarantee or control every act or omission outside the scope of our technical controls or contractual requirements.

6. Other disclosures of personal information

In addition to operational data sharing necessary to provide the Services, we may disclose personal information in the following circumstances where permitted or required by law:

We may disclose information to service providers, contractors, advisors, and vendors that support our business operations, such as hosting providers, cloud infrastructure providers, customer support tools, insurers, payment processors, communications services, analytics providers, fraud prevention providers, legal advisors, accountants, auditors, and professional consultants.

We may disclose information in response to a court order, subpoena, warrant, lawful access request, government inquiry, regulatory requirement, or other legal process where we believe disclosure is required or permitted by law.

We may disclose information where reasonably necessary to investigate or prevent fraud, theft, abuse, security incidents, policy violations, illegal activity, safety threats, or conduct that may expose Tingsapp, its users, or the public to harm, risk, or liability.

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, asset sale, insolvency event, corporate reorganization, due diligence process, insurance claim process, or other business transaction, subject to appropriate protections.

We may disclose information with your consent, at your direction, or where you intentionally choose to make information publicly available through reviews, testimonials, referrals, public-facing content, or other public or semi-public functions of the Services.

7. Cookies, pixels, SDKs, and similar technologies

Tingsapp may use cookies, local storage, pixels, tags, SDKs, scripts, web beacons, and similar technologies to recognize devices and browsers, store preferences, maintain sessions, understand site and app usage, secure the platform, measure campaign performance, improve functionality, and support analytics or advertising where legally permitted.

Some technologies are strictly necessary for core platform operations, including authentication, load balancing, fraud prevention, security monitoring, and session integrity. Others support analytics, product testing, personalization, attribution, audience measurement, and advertising functions.

Your browser or device may allow you to manage cookie settings, block certain technologies, or delete stored data. However, disabling some technologies may affect the functionality, availability, or performance of the Services. Where required by law, we will seek consent before using non-essential cookies or similar technologies and will provide mechanisms to manage such choices.

8. Advertising, analytics, and measurement

We may use analytics, attribution, remarketing, and related tools provided by third parties to understand how users discover and interact with the Services, evaluate the performance of campaigns, detect technical issues, measure conversions, and improve our products and communications.

These tools may collect information about your device, browser, pages viewed, actions taken, referral sources, timestamps, advertising identifiers, and similar data. Depending on the technology and the legal requirements in the relevant jurisdiction, this may involve cookies, pixels, SDKs, or similar mechanisms.

We do not state in this Policy that we sell personal information in the ordinary sense of selling customer lists for money. However, some privacy laws may apply different definitions to targeted advertising or certain data sharing activities. Where required, we will provide additional notices or choice mechanisms relating to advertising, analytics, or related data uses.

9. Legal bases, consent, and withdrawal

Where consent is required by applicable law, we rely on your consent to collect, use, or disclose personal information in accordance with this Policy. In some cases, consent may be express, such as when you actively submit information or enable a feature. In other cases, consent may be implied where permitted by law and where the purposes are reasonably obvious from the circumstances.

In many cases, processing personal information is also necessary to provide the Services you request, administer the contractual relationship, process transactions, verify identity, maintain platform integrity, detect fraud, respond to legal obligations, or otherwise operate the business in a reasonable and lawful manner.

Subject to legal and contractual restrictions, you may withdraw consent to certain types of processing by contacting us. Withdrawal of consent does not affect processing that has already occurred before the withdrawal takes effect. In some circumstances, withdrawing consent may limit our ability to provide the Services, complete bookings, process payments, maintain your account, or otherwise continue the relationship.

10. Cross-border transfers and international processing

Tingsapp and its service providers may store, access, use, or process personal information outside your province, territory, or country of residence, including in the United States or other jurisdictions where our providers, infrastructure, or support operations are located.

When personal information is transferred outside your home jurisdiction, it may be subject to the laws of that foreign jurisdiction and may be accessible to courts, regulators, law enforcement agencies, or national security authorities in accordance with those laws.

Tingsapp uses reasonable contractual, administrative, and technical measures designed to protect personal information in connection with cross-border processing and to require service providers handling personal information on our behalf to maintain appropriate safeguards.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide and administer the Services, to maintain records, to resolve disputes, to investigate complaints, to process claims, to enforce agreements, to comply with legal, regulatory, tax, accounting, and insurance obligations, and to support legitimate business needs such as fraud prevention, security, audit readiness, and service improvement.

Retention periods vary depending on the category of information, the sensitivity of the information, the nature of the relationship, the existence of active accounts or disputes, and any applicable legal or operational requirements. Some information may be retained longer where required or permitted by law, including where preservation is appropriate in anticipation of litigation, investigation, regulatory review, or claims handling.

When personal information is no longer reasonably required, we will delete, anonymize, or securely destroy it, or cause it to be deleted, anonymized, or securely destroyed, subject to backup systems, archival cycles, technical constraints, or legal retention obligations.

12. Safeguards and security

Tingsapp implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction. These safeguards may include access controls, role-based permissions, secure transmission methods, encryption or tokenization where appropriate, logging, monitoring, device protections, staff confidentiality obligations, vendor due diligence, and procedures for handling incidents, complaints, and access requests.

Despite our efforts, no system, network, platform, transmission channel, or method of electronic storage is completely secure. As a result, Tingsapp cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their own account credentials, using secure devices and networks, and promptly notifying us if they suspect unauthorized access or misuse.

13. Data incidents and breach response

If Tingsapp becomes aware of a breach of security safeguards involving personal information under our control, we will assess the circumstances, the sensitivity of the information, the likelihood of misuse, and the potential risk of harm. Where required by applicable law, we may notify affected individuals, regulatory authorities, or other parties and may maintain records of the incident as required.

We may also take corrective or containment measures such as restricting access, investigating the source of the issue, engaging forensic or legal support, coordinating with vendors, updating safeguards, and taking other reasonable steps designed to mitigate risk and reduce the likelihood of recurrence.

14. Your privacy rights and choices

Subject to applicable law, you may have the right to request access to personal information under our control, request correction of inaccurate or incomplete information, inquire about our policies and practices, withdraw consent in appropriate circumstances, or request deletion or deactivation of certain information where such a request can be honored consistently with legal, contractual, operational, fraud prevention, claims handling, and security requirements.

You may also update certain account information directly through your account interface where such functionality is available. If you request access, correction, deletion, or another privacy-related action, we may require reasonable information to verify your identity and protect the rights of other persons.

We may decline or limit a request where permitted or required by law, including where the request would reveal personal information about another person, compromise security, interfere with legal rights, undermine fraud prevention, conflict with legal retention obligations, or otherwise fall within a lawful exception.

If you are dissatisfied with our response to a privacy concern, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator or oversight authority.

15. Children and minors

The Services are not intended for individuals under the age of eighteen and we do not knowingly offer booking or platform participation to minors. We do not knowingly collect personal information directly from children for the purpose of providing the Services. If we learn that personal information has been collected from a minor in circumstances inconsistent with this Policy or applicable law, we may take steps to delete the information, disable access, or otherwise address the issue as appropriate.

16. Third-party websites, apps, and services

The Services may contain links to third-party websites, software, integrations, plug-ins, payment tools, social media pages, or external services that are not owned or controlled by Tingsapp. This Policy does not apply to those third parties, and Tingsapp is not responsible for their privacy practices, security, content, or terms. Your interaction with third-party services is governed by the policies and terms of those third parties, and you should review them carefully before providing any personal information.

17. Google API and third-party platform data

To the extent Tingsapp receives, accesses, or processes information through Google APIs or other platform APIs, Tingsapp will handle such data in accordance with applicable platform terms and policies, including any applicable Google API Services User Data Policy requirements. We will not use such data for purposes prohibited by those terms and will limit access, use, disclosure, and retention in accordance with the permissions granted and the purposes for which the data was obtained.

18. Account closure, deactivation, and post-closure records

If you request account closure or if your account is deactivated, suspended, or terminated, we may deactivate account access and remove or anonymize personal information from active systems where reasonably practicable. However, we may retain information after closure where retention is necessary or appropriate for legal compliance, tax or accounting obligations, insurance matters, fraud prevention, chargeback management, dispute resolution, claim handling, security, audit requirements, enforcement of agreements, or other legitimate business or legal purposes.

Account closure does not automatically eliminate all records associated with completed transactions, claims, investigations, communications, or legal obligations, and certain information may continue to be retained for the periods reasonably necessary in the circumstances.

19. Changes to this policy

We may amend, update, revise, supplement, or replace this Policy from time to time in order to reflect changes to our business, technology, legal obligations, operational practices, privacy governance framework, or the Services themselves. When we update this Policy, we will revise the updated date at the top of the document and may provide additional notice where required by law or where we consider the change to be material.

Your continued use of the Services after an updated Policy becomes effective constitutes acknowledgment of the revised Policy to the extent permitted by law. We encourage you to review this Policy periodically so that you remain informed about how your personal information is handled.

20. Contact

If you have questions, concerns, or requests relating to this Privacy Policy or our privacy practices, you may contact us at [email protected] We may request information reasonably necessary to verify your identity before responding to certain privacy-related requests.