After Booking a Tingsapp Move: Confirmation to Moving Day
After you request a Tingsapp move, check the booking status before you start counting on a crew. Once the job is accepted or assigned, use the time before arrival to settle access, finish packing and make sure the recorded inventory still matches what is going. Here is the sequence from that confirmation to the first night in your new home.
From request to the first night
| Stage | What to check | Your next action |
|---|---|---|
| Request submitted | Date, scope, displayed price and payment authorisation | Review the booking record; submission alone is not a confirmed assignment |
| Accepted or assigned | Confirmation status and provider contact | Check how to reach the crew through the app |
| Before arrival | Inventory, keys, elevators, parking and preparation | Report changes and finish packing |
| Loading | Booked items, carrying route and existing condition | Walk through the job with the crew and keep essentials with you |
| Delivery | Items and agreed placement | Check the load and document any issue promptly |
| After completion | Final payment record and any adjustments | Review the receipt, report unresolved issues and rate the service |
Keep changes with the booking
If you add a storage locker, an extra stop or furniture after receiving a price, update the job before the day. Access matters too: a loading bay that cannot take the truck can create a longer carry even when the item list is unchanged.
For example, if a sofa is added after confirmation, send its dimensions, pickup location and access details, then ask how the scope and price will be updated. Keep the response with the order. The terms also allow adjustments for other stated conditions, so avoid relying on an informal promise that the original number can never change.
If the plan changes
Your date changes: check available alternatives and the rescheduling or cancellation terms before releasing an elevator reservation.
The crew or assignment changes: check the revised status and contact support if the arrival plan is unclear. The help centre describes reassignment or a refund when movers are unavailable; do not assume the original time remains secured.
An item is damaged: photograph it, note it with the crew and report it through the stated process. Confirm coverage and claim requirements in advance for valuable pieces.
After the Move
- Unpack the kitchen, bathroom and bedroom first; see smart unpacking tips.
- Update your address with ICBC within 10 days, and with Canada Post, your bank and MSP.
- Rate your movers. Ratings are tied to the mover who did the job, which keeps them meaningful.
Frequently asked questions
How do I know my move is confirmed?
Check the booking status. Under Tingsapp’s terms, a submitted request is confirmed only once accepted or assigned through the platform.
What should I do if my item list changes?
Update the booking or contact support before arrival, including dimensions and access details. Keep any revised scope and price confirmation with the order.
Does the service include unpacking?
The help centre describes loading, transport and unloading; packing is not included. Arrange other tasks explicitly instead of assuming they come with the booking.