How to Book a Move With Tingsapp: Step-by-Step

Researched and updated 24 October 2026. Monetary examples use Canadian dollars.

Prepare an accurate inventory and access details before booking a Tingsapp move. The public help and terms explain the service; the current booking flow confirms the actual route, quote and availability.

1. Confirm the move fits the service

Tingsapp’s help describes local moving and delivery, including loading, transport and unloading. Packing is not included. Interprovincial or cross-country moves are not offered in the published help. Check the pickup and delivery addresses in the booking flow rather than assuming all BC routes are available.

2. Enter the complete job

Pickup and delivery addresses and the required date.
Every item and any quantity or size information requested.
Stairs, elevator access, loading location and carrying distance.
Awkward or heavy pieces and any task you need clarified.

Measure a sofa, sectional or bed before confirming it will fit. Do not omit an item to obtain a lower quote; inaccurate scope can affect the work and price.

3. Choose an available time and review the quote

The help states bookings can be made up to 30 days in advance. Check the actual slots and do not rely on guaranteed next-day availability. Read the displayed scope, total and terms. Tingsapp’s terms allow adjustments in stated circumstances such as changed inventory or access; an upfront quote is not a promise that undisclosed extra work is free.

4. Check account and payment details

The help describes guest booking with an account created for the booking. Follow the current prompts and verify your contact information. Published payment guidance describes major credit and debit cards, a temporary authorisation at booking and charging after completion. Do not assume an unlisted digital wallet or payment method is supported; use the choices actually offered.

5. Prepare and stay reachable

Reserve any elevator, arrange lawful loading access and make keys available. Pack as agreed and keep essential belongings with you. Use the supported app chat or calling contact methods when you need to coordinate; the service is not described as chat-only.

6. Check the completed move

Review delivery, document any issue and use support and the terms for reporting. Check the final payment information. Tips are optional. If plans change, contact support promptly and review cancellation or rescheduling conditions rather than assuming every change is free.

Frequently asked questions

Can I book without an existing account?

The published help describes guest booking with an account created for the booking; follow the current prompts.

When is the card charged?

The help describes temporary authorisation at booking and charging after completion.

Can I contact the mover by phone?

The published help describes app chat or calling. Use the supported contact options for your booking.