How to Check a BC Mover’s Reviews, Insurance and Credentials

“Trusted” is easy to put on a moving website. Before relying on it, check who will do the work, what the paperwork covers and whether the quote describes your actual move. Here is a practical way to make those checks without treating a star rating as the whole answer.

Verify the business, the documents and the scope

Check	What to do	What it does not establish
Business identity	Match the legal or trading name on the quote, invoice and registration information. Ask about the applicable municipal business licence.	A registered name alone does not prove moving skill or insurance.
WorkSafeBC status	Where applicable, obtain a current clearance letter and check the business name and coverage period. Use WorkSafeBC’s guidance for your hiring arrangement.	A clearance letter is not cargo insurance.
Insurance and liability	Ask for written coverage details, limits, deductibles, exclusions and the claim contact. Check the insured name and dates.	A general liability certificate is not automatically replacement-value protection for your furniture.
Recent work	Read detailed reviews across dates and sources. Look for repeated issues and the company’s responses.	A high rating does not verify every claim or predict your job.
Written scope	Match inventory, access, tasks, price basis and change terms to your actual move.	A short verbal price does not resolve what is included.

Read reviews as evidence, not proof

Look for accounts of jobs like yours: a condo elevator, a long carry or a single heavy item. Read across dates and look at how the business responds when something goes wrong. Several complaints about the same charge or access problem are worth asking about directly.

A burst of vague praise is a reason to look more closely, not proof that reviews are false. Likewise, a page full of positive reviews does not become suspicious simply because it has no three-star ratings. Use review patterns alongside documents and a written scope.

Put an insurance answer to the test

Suppose the response is “we have $2 million insurance.” Ask what policy that refers to, whether it covers goods in transit, how an item’s value is calculated and who handles a claim. Then check whether your building needs a separate certificate for access. The number is only useful once you know what it applies to.

For WorkSafeBC, follow the official clearance process rather than accepting an undated screenshot. Business registration, municipal licensing, workers’ coverage and protection for the load answer different questions.

Questions to Ask Before You Book

Is the price fixed, or an estimate? What would change it?
What’s included, and what isn’t? (Packing, assembly, stairs, long carries.)
What coverage applies to my belongings, and how do claims work?
Can you provide a WorkSafeBC clearance letter?
When do I pay, and how?

More in questions to ask before hiring a moving company and mistakes to avoid when hiring movers in BC.

If something goes wrong

Record the issue, photograph damage and contact the provider in writing promptly. Keep the quote, inventory, invoice, messages and response. Follow the stated claim process and reporting deadlines.

If the issue remains unresolved, use Consumer Protection BC’s complaint assistant to identify whether it falls within its remit and what route to take. Do not assume one regulator can resolve every damage or payment dispute.

How Tingsapp Handles Trust

Movers on Tingsapp are reviewed and approved before they can take jobs, and customers rate every completed move, so ratings stay tied to real recent work. You see a fixed price before you book, you can track the crew in the app and message or call them, and you pay after the move is complete. Tingsapp is not an insurer; confirm the coverage, limits and claims process for your move before moving day, especially for valuable items.

Frequently asked questions

Is a business registration the same as insurance?

No. Verify the business identity, applicable licensing, WorkSafeBC arrangements and coverage for your belongings separately.

Does a WorkSafeBC letter cover damaged furniture?

No. It concerns the business’s workers’ compensation registration and standing. Ask separately about cargo or goods-in-transit coverage and claims.

Do only mixed reviews prove a mover is genuine?

No. Ratings alone do not establish authenticity. Read the details and patterns, then check documents and the written quote.